Subscription Policy
Last updated: 25 October 2026
How Subscriptions Work
Some NutriPod products are offered as subscriptions, giving you repeat deliveries based on the duration and frequency you select. Your payment details are stored securely and you are charged for each delivery, unless you have chosen to pay in advance. Some subscriptions may auto-renew at the end of their term.
Changing, Skipping or Cancelling Your Subscription
You can change or cancel your subscription at any time:
- Log in to your account and go to My Subscriptions, or open any of your order confirmation emails, which contain a link to your order.
- From there, adjust frequency, skip a delivery, or cancel.
- Alternatively, email us at hello@nutripodtech.com and we will help.
Changes apply to future deliveries. To avoid being charged for an upcoming delivery, please make your change before that delivery is processed. If you cancel, you will not be charged for any future deliveries, and any auto-renewal will be switched off.
NutriPod's Right to Cancel a Subscription
We may cancel or suspend your subscription at our discretion, including in circumstances such as:
- Repeated failed payment attempts
- Suspected fraudulent, abusive, or unauthorized use
- Discontinuation of the subscribed product
- Pricing or listing errors
- Breach of these terms
If we cancel your subscription, you will not be charged for any future deliveries. If you have prepaid for deliveries that will not be fulfilled as a result, we will refund the unused portion to your original payment method.
We will notify you where reasonably practicable.
Shipping, Returns and Refunds
Each subscription delivery is treated as a regular order. Shipping, returns, refunds and damaged-item claims follow our Shipping & Refunds Policy.
Need Help?
Have a question about your subscription? Our team will respond within 1-3 business days.
This policy is in addition to your statutory rights under Malaysian consumer law.