Refunds & Returns
Cancelling an Order
Email hello@nutripodtech.com with your order number as soon as possible. If your order has not yet been processed for dispatch, we will cancel it and refund you in full, including shipping. Once dispatched, it can no longer be cancelled, but you may request a return.
Damaged, Faulty or Wrong Items
Email us your order number and a photo of the item. We will arrange a replacement or a full refund at no cost to you.
Change-of-Mind Returns
Request a return within 7 calendar days after your delivery date. Items must be unopened, unused and undamaged, in their original packaging with all seals intact. Opened or partially used products cannot be returned.
Return shipping is at your cost and risk, so we recommend a tracked service. Returns sent without our prior approval will not be accepted.
How to Make a Request
Email hello@nutripodtech.com with:
- Your name and order number
- What you would like to do (cancel, return, or report a problem) and the reason
- Photo(s) of the item, for returns and damaged, faulty or wrong items
Our team will respond within 1-3 business days with next steps.
Refunds
- Cancelled before dispatch — full refund, including shipping
- Damaged, faulty or wrong items — replacement or full refund
- Change-of-mind returns — product value only; original shipping fees are non-refundable
Once your return is received and inspected, your refund is processed within 10 working days to your original payment method. Your bank or card provider may take a few extra days to show it.
Subscriptions
To change, skip or cancel a subscription, see our Subscription Policy.
This policy is in addition to your statutory rights under Malaysian consumer law.
